We want you to know what ROI means when we discuss Quality Assurance, L&D, and Leadership for Innovation. The long-term results that are expected include: 1. Increased productivity and efficiency through streamlined processes and effective communication, resulting in cost savings and improved profitability; 2. Improved customer satisfaction and retention through better client management, complaint management, and renewal/upsell opportunities, resulting in increased revenue; 3. Reduced employee turnover and associated costs through better talent management and retention strategies, resulting in improved employee satisfaction and engagement; 4. Improved sales performance and targets through better sales processes, performance management, and communication, resulting in increased revenue and profitability; 5. Cost savings through effective communication and handover between employees and service providers, resulting in reduced expenses and improved profitability. However, it is important to translate those long-term benefits into short-term metrics because what we also know firsthand is how fast and easily you can: 1. Lose EUR 10k due to poor communication with vendors; 2. Lose EUR 100k account due to poor client management; 3. Miss the opportunity to renew and retain with upsell cross-sell worth EUR 15k; 4. Lose EUR 3k per talent you didn't manage to retain; 5. Lose EUR 50k worth of a client due to poor complaint management; 6. Miss to double your sales targets due to loose ends in the sales process and poor performance management; 7. Pay 3 times the initial price to the service provider due to miscommunication and poor handover between employees. That's why we focus on delivering outcomes that make a tangible difference in your organization, both in the short term and long term.